McCloud Ruling (HSC)

Please note a zero-tolerance policy will be adopted for any calls or other communication deemed to be of an abusive or offensive nature.

Important Update regarding receipt of your Remediable Service Statement (RSS)

HSC Pension Service is currently working through a number of complex issues in the preparation of member specific RSS. These include the review and reconciliation of historical pension records and verification of legacy data. This requires significant resource requirements to ensure that calculations and information provided within member choice packs are accurate and complete. As a result there may be delays for some members receiving their RSS by the previously suggested deadline dates.

Please be assured that HSC Pension Service are making every effort to progress this work and our priority remains providing members with accurate, reliable and correct information in order to make your choice confidently.

To help us focus on completing and issuing RSS as quickly as possible, we kindly ask members not to contact us to enquire on the status of their RSS unless your circumstances are urgent or exceptional. Responding to individual enquires requires resources that would otherwise be dedicated to progressing this work and will cause further delays.

We will provide updates where appropriate and thank members for their patience and cooperation.

Every Public Service Pension Scheme is working through significant complexity to put in place the Public Service Pensions Remedy for all affected members. 

HSC Pension Service are currently working extremely hard to fulfil all of our obligations in relation to the 2015 Remedy (McCloud). Since December 2024 all affected members applying for their Pension Benefits are provided with a Remediable Service Statement (RSS) prior to retirement to allow them to compare figures and make their choice before benefits are put into payment.

Providing the RSS for all those who retired during the period 1 April 2015 to 30 November 2024 is much more challenging due to the complexities involved. The levels of complexity have resulted in much of the original delivery timeframe for RSS being absorbed by planning and working through complexities extending beyond the scheme rules. This has affected the overall timescales for delivering all the RSS across the scheme.  As a result HSC Pension Service has informed the Pension Regulator that we are exercising our discretion within Section 29(10)(b) of the 2022 Act for the deadline to be extended to a later date that the Scheme Manager considers reasonable in the case of a particular member or a particular class of member.

HSC Pension Scheme has invoked this clause of the legislation and received authorisation to amend our timelines. Details of the new timelines are listed below;