Business Services Organisation
Member Self Service has now been replaced by Engage. If you have previously registered with MSS before 26th February 2026 you will need to create a new account using the button below. There are videos available below which explains how to register and login, and how to navigate the new Engage platform.
Active members should use their work email address to register for Engage so that it matches the pension’s database and your activation email will then be sent in return. You can however use your personal email if you wish and you can update your login email at any time once registered within the Engage settings.
Pensioners should register for Engage using their personal email address.
New members should sign up using the Engage service. Existing users who cannot remember their password please use the ‘forgotten password’ option. If you are still receiving an error when trying to log on or sign up, please contact MSSQueries@hscni.net so we can investigate further.
You’ll find our instructional videos which will provide further guidance on accessing and using Engage below:
NIFRS Engage Register and Login Video
NIFRS Engage Navigation Video for Pensioners